Custom Website Design
Marketing Your Company Your Way It takes a lot more than a pretty website to make money for your company. You can do it with a Magic Logix custom website, 100% original and designed specifically for your needs. A Magic Logix website reflects your corporate image and the positioning of your... Read more »
Customer 360
Discover Customer 360, the world’s #1 CRM. Connect to your customers in a more intelligent way by uniting sales, service, marketing, commerce, IT, and analytics. All powered by our global community of Trailblazers. Customers expect more from your business. With a shared view of every customer,... Read more »
Customer Acquisition
Why Choose SIGMA? An investment in analytics yields big returns because the customer knowledge gained allows you to make smarter marketing decisions. SIGMA's expertise is in pulling the hidden customer insights out of your data to find the factors that add up to customer value. We can identify... Read more »
Customer Acquisition & Retention
MeritDirect List Brokerage Better Results in Less Time at Less Cost At MeritDirect, your List Broker is your Trusted Advisor. Led by seasoned mailers, our Brokers act as your Circulation Consultant, not an order-taker. Boasting the highest customer-loyalty in the industry, most of our clients have... Read more »
Customer Care Recording for Call Centers
Voxida call center interaction recording software from Accurate Always supports customer care clients and call center customers, helps in call center agent training, and is used in successful quality assurance initiatives. Capabilities include: monitor calls for quality assurance; record full-time... Read more »
Customer Engagement
In today's world of data explosion, globalization, and consumer channel proliferation, marketing executives are challenged to determine how to engage consumers successfully–to continue offering value to consumers, while internally striving for a greater ROI. Winsper blends the science and art of... Read more »
Customer Engagement Campaigns
Getting prospects and customers engaged with your brand means providing unique value and creating an experience that’s both easy and relevant. No one has time to waste these days, and there are plenty of options in the marketplace for almost every product or service category. To stay on top, your... Read more »
Customer Engagement Services
Sitel provides contact/call center and customer care operations for inbound and outbound interactions with customers across 40-languages. It supports multiple voice and non-voice interaction channels throughout the customer life cycle of marketing, sales and service in an effort to recruit, retain,... Read more »
Customer Experience (CX) Evaluation
Taylor Reach will optimize your centers’ CX through observing, quantifying and benchmarking the customer journey as it engages with the Contact Center. We will use 12 key factors to determine the effects of Contact Center interactions from the customers’ point of view. Each factor is assigned a... Read more »
Customer Experience (CX) Health Check
CX Health Check More than half of customer interactions occur in the contact center, yet most organizations don't have any real insight into this critical activity. Customer experience has a significant impact on satisfaction, loyalty and retention. Thus, customer experience delivered through... Read more »
Customer Experience (CX) Snapshot
Customers are valuable assets. They are the reason we are in business. The ultimate goal is to present value in the propositions (good or services) you are offering that correlates directly to their beliefs and principles. Therefore, the best tool you can utilize in building stronger foundations... Read more »
Customer Experience Innovation
We grow profits by increasing your CX value ratio. Customer experience value is profitable because it gives customers natural reasons to be fans of your company. The customer experience value ratio sums up all of your customers' cost-benefit trade-offs. Examples of our guidance... Read more »
Customer Experience Measurement & ROI
We grow profits by empowering with leading indicators. Empowering with leading indicators is profitable because it motivates breakthrough performance. Example of our guidance include: ClearMotivation (TM) - Build a vivid business case for CX excellence - Focus on intrinsic rewards valued by... Read more »
Customer Experience Personalization (CXP)
Path Velocity accelerates your customer satisfaction and sales by delivering personalized, omnichannel experiences along the Path to Purchase. We achieve this through our systematic process for Customer Experience Personalization (CXP). 1.Assess We objectively assess the customer experience, their... Read more »
Customer Experience Strategy
Don't get side-tracked by thinking that a program or technology is a "strategy". Customer experience strategy success requirements: - Intertwine CX & corporate strategies - Align all functional areas for collaboration at the outset - Plan actions & change management before starting We can... Read more »
Customer Profile & Segmentation Analyses
NCRI Profile 100 Measures 100+ demographic, psychographic, and mail order buyer attributes against your customer file, profiling your best customers & identifying new customer prospects. Model 99 ZIP Code Analysis Program Clusters ZIP codes with similar demographic and geographic characteristics... Read more »
Customer Profitability
To optimize customer profitability, monitor drivers of defection and retention; analyze win-loss, customer lifetime value, and customer equity; develop company-wide understanding of customer perspectives; segment customers by buying circumstances; drive innovation per customers’ desired outcomes;... Read more »
Customer Quality Reporting
Contact centers deliver services to customers and prospects by telephone, email, and chat. It is essential that organizations have insight into the quality of those interactions. The internal perspective is often delivered through a quality listening team which reviews contacts and scores measuring... Read more »
Customer Retention
Finding ways to keep the customers you already have always delivers greater ROI than finding new customers. Building a complete understanding of your company's customer retention situation is extremely beneficial to slow any potential bleeding and drive customer growth. To begin, companies need... Read more »
Customer Satisfaction Research
Most businesses lose around half of their customers every 5 years. What’s more, attracting a new customer can cost up to twenty times more than retaining an existing customer. Looking at these two facts, it is not difficult to see why a mere 5% reduction in the rate of customer churn can increase... Read more »
Customer Service
Making your customers happy is the key to a flourishing business. However, most small and mid-sized businesses find that keeping up with a steady flow of customer questions and problems can cost you valuable time-time that should be spent developing your core business. Let 31West ease the burden... Read more »
Customer Support
With ExactTarget Customer Support, you're never alone. Our phenomenal email marketing tools aren't complete without phenomenal support, and that's why we're committed to making sure success is achieved by each and every customer. No matter who you are, or what you do. Whether you need a... Read more »
Customer Surveys
Our services cover all aspects of successful customer satisfaction surveys: - Custom questionnaire writing - Measure consumer satisfaction and customer loyalty - Customer feedback survey administration - Online customer surveys with internal scoring indexes - Improve customer retention through B2B... Read more »
Customer Surveys
Customer surveys can help your organization: >> Measure customer satisfaction levels >> Improve customer retention >> Gauge interest in new products and service offerings >> Pinpoint areas for improvement >> Get actionable feedback at an affordable price Read more »
Custom-Imprinted Ring Binders
Custom-Imprinted Binders, Index Tabs and related loose-leaf products will help organize paperwork and enhance the image of your company. Ideal for sales catalogs, training manuals and employee handbooks, binders can be custom made to your specs in a variety of colors and sizes. Read more »
CX ROI Building Blocks Assessment & Roadmap
Excellent customer experience is created by interdependent building blocks. Like a human body, all components are essential to the system's effectiveness. The stepping stones within each building block are recommended on the basis of many years in our personal careers in leading customer... Read more »
