About 31west Global Services
When you are a small or medium sized business that generates inbound call center service requests, you need to focus your resources to leverage the best return on your investment. With the expense of running an inbound call center or help desk, it isn't always cost effective to manage customer service in-house, as opposed to outsourcing to an expert company.
Our dedicated and well-trained staff provide the superlative call center solutions your clients deserve. Take advantage of our 14 years of contact center experience to deliver ummatched call center outsourcing solution that best attends to your needs. While you maintain control over all vital & non-vital processes.
Our team works with you to create a call center outsourcing plan with the right staff, training, tech capabilities and applications. You can access these call center applications online in real time to correlate customer communications with sales and other business processes, inhouse and outsourced.