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The Taylor Reach Group Inc.

168 Centre Street South
Oshawa, ON L1H 4A6
Canada

About The Taylor Reach Group Inc.

The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments.

The Taylor Reach Group consultants, each with more than 20 years of experience, assist our clients to identify, develop and implement improvement initiatives in their contact call centers. Our focus is on customer experience management, performance management, technology and site selections all in combinations with our software tools and assessment platforms.

Our goal is to assist our clients to refine customer experience and contact center strategy. Our experienced consultants have received more than 30 awards for contact center operational management on two continents and have facilitated hundreds of projects that have helped contact centers and organizations achieve – and exceed – their business goals. Our dedication, experience and results make Taylor Reach the perfect fit to support your contact center management team and help you to reach and achieve your contact center and customer experience goals!

Competitors of The Taylor Reach Group Inc.

BroadTone Networks

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DialAmerica Marketing , Inc.

We offer a full-service range of direct-to-consumer and B2B customer engagement services across many industries. Increase sales, build your customer loyalty, and make your call-center operations more efficient and cost effective. Read More

Products by The Taylor Reach Group Inc.

By The Taylor Reach Group Inc.

The Strategic Assessment is an essential ‘health check’ for your Contact Center. At Taylor Reach, we take a hands-on, “holistic” approach when our clients seek our assistance, examining all of the relevant aspects and elements of the Contact/Call Center related to our engagement. We uncouple the... Read more »

By The Taylor Reach Group Inc.

Snapshotz™ Audit takes an indicative approach as it is a self-directed assessment of the Call Center/ Contact Center. Snapshotz™ Online is the world's first and only SaaS-based call center audit tool. Snapshotz™ assesses your call center or contact center across 8 categories, 29 sub-categories,... Read more »

By The Taylor Reach Group Inc.

Taylor Reach will optimize your centers’ CX through observing, quantifying and benchmarking the customer journey as it engages with the Contact Center. We will use 12 key factors to determine the effects of Contact Center interactions from the customers’ point of view. Each factor is assigned a... Read more »

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Content by The Taylor Reach Group Inc.

IMPROVING CX ON A BUDGET

IMPROVING CX ON A BUDGET

IMPROVING CX ON A BUDGET

By The Taylor Reach Group Inc.

Customers are the best source for understanding the Customer Experience, and there are a number of sophisticated methods for gathering their feedback. Some companies have large departments dedicated to Customer Experience and analysis of customer opinion. But what if you’re a Customer...
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TRUSTING THOSE YOU TRUST WITH YOUR MOST VALUABLE ASSET

TRUSTING THOSE YOU TRUST WITH YOUR MOST VALUABLE ASSET

TRUSTING THOSE YOU TRUST WITH YOUR MOST VALUABLE ASSET

By The Taylor Reach Group Inc.

The agents on the frontline want to help customers. They want to resolve issues, and to deliver the desired customer experience and the brand promise. Doing these things results in happier customers and happier agents (as they were dealing with happy customers). Not providing the tools to enable...
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Keeping Workers Safe and Productive (When the Contact Center Can’t Close)

Keeping Workers Safe and Productive (When the Contact Center Can’t Close)

Keeping Workers Safe and Productive (When the Contact Center Can’t Close)

By The Taylor Reach Group Inc.

If you asked any contact center manager two months ago about their business continuity plan, they’d likely opine on their facility’s readiness to address just about any emergency scenario. These same managers have seen their expertise and resolve put to the test in recent weeks due to COVID-19....
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