Company Details
Competitors of The Taylor Reach Group Inc.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain your... Read More
Profiling Solutions is a systems integration company headquartered in Atlanta, Georgia. We provide consulting services and software products for companies seeking to improve their management of prospect and customer relations. Profiling Solutions utilizes the best practices gleaned from various... Read More
Snapshotz is a web based simple yet comprehensive and easy to use contact center health check (audit tool) and benchmarking tool containing 800+ data check points to assess the centre against global customer service and digital service delivery standards Instantly generated benchmarking reports... Read More
Products & Services
View AllCall/Contact Center Strategic Assessment
The Strategic Assessment is an essential ‘health check’ for your Contact Center. At Taylor Reach, we take a hands-on,...
Learn MoreSnapshotz™
Snapshotz™ Audit takes an indicative approach as it is a self-directed assessment of the Call Center/ Contact...
Learn MoreCustomer Experience (CX) Evaluation
Taylor Reach will optimize your centers’ CX through observing, quantifying and benchmarking the customer journey as it...
Learn MoreCustomer Experience (CX) Health Check
CX Health Check More than half of customer interactions occur in the contact center, yet most organizations don't have...
Learn MoreCustomer Experience (CX) Snapshot
Customers are valuable assets. They are the reason we are in business. The ultimate goal is to present value in the...
Learn MoreOutsourcing Preparedness and Suitability
Statistic:80% of Customer Service outsourcing projects designed to cut costs, will fail. The Call Center and Contact...
Learn MoreSourcing: In-Out/Home or Near
Whether you are looking at outsourcing, offshoring, insourcing, nearshoring or homesourcing, The Taylor Reach group can...
Learn MoreTechnology Acquisition
After the cost of a labor, technology is the largest cost component of a call center budget. Call centers can be very...
Learn MoreInterim Management
Running a call or contact center can be a challenge at the best of times. But this task can become significantly more...
Learn MoreResources & Content
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IMPROVING CX ON A BUDGET
Customers are the best source for understanding the Customer Experience, and there are a number of sophisticated...
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TRUSTING THOSE YOU TRUST WITH YOUR MOST VALUABLE ASSET
The agents on the frontline want to help customers. They want to resolve issues, and to deliver the desired customer...
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Keeping Workers Safe and Productive (When the Contact Center Can’t Close)
If you asked any contact center manager two months ago about their business continuity plan, they’d likely opine on...
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PANDEMIC PREPARATION CAN BE CONTAGIOUS
We certainly are living in interesting times. This is unquestionably the best time to ever have lived as a human being;...
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INCENTIVES AND YOUR CUSTOMER EXPERIENCE
“Make your employees happy and they will make your customers happy.” This simple maxim has been echoed by business...
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SELF-SERVICE IN THE AGE OF AI
Self-service has been employed for more than 30 years to allow customers to serve themselves. This has been a mixed...
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OPERATIONAL INDICATORS – AVERAGE HANDLE TIME (AHT)
Have you ever wondered what is behind any of the Contact Center operational indicators? Why do we measure what we...
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Closing the Revolving Door
Staff and Agent retention was a ‘hot’ button topic in the call center industry 20 years ago and still is one now. So...
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Towards a Multi Channel Contact Center
In this report we examine the origins and evolution of these two communication channels, their use and deployment today...
Read MoreNews & Press Releases
View AllMajor Retailer Appoints Taylor Reach Group to Design Contact Center Operating Model
Financial Institution Appoints Contact Center Consultancy
Home Improvement Services Company Selects Taylor Reach to Design Virtual Contact Center
Taylor Reach Group Working with Major Veterinary Hospital on Telephony Sourcing Project
Contact Center Service Consultancy Expands to India
Leading Contact Center Consulting Firm, Expands Customer Experience Services
