Customer Experience Measurement & ROI

Product Details

We grow profits by empowering with leading indicators. Empowering with leading indicators is profitable because it motivates breakthrough performance.

Example of our guidance include:

ClearMotivation (TM)
- Build a vivid business case for CX excellence
- Focus on intrinsic rewards valued by stakeholders
- Map rewards to change management plans
- Develop incentives sophistication roadmap

ClearIndicators (TM)
- Track reduction of root causes of customer pain
- Make VoC action plan metrics highly visible
- Emphasize customers' inherent metrics
- Monitor early warning signals in all processes

ClearValue (TM)
- Inspire by customer lifetime value
- Innovate by customer value quotient
- Balance value received & value provided
- Anticipate by predictive analytics

ClearDashboard (TM)
- Cascade CX objectives downward company-wide
- Roll-up CX metrics upward company-wide
- Show connections between team-level & executive metrics
- Inspire leaders to bring laggards up-to-speed

... and more. Contact us to discuss your goals.