Customer Experience (CX) Health Check

Available from The Taylor Reach Group Inc.

Product Details

CX Health Check

More than half of customer interactions occur in the contact center, yet most organizations don't have any real insight into this critical activity.

Customer experience has a significant impact on satisfaction, loyalty and retention. Thus, customer experience delivered through contact centers, has never been as critical to an organization’s success, as it is today.

Complete the CX Health Check. After completing this customer experience benchmark for your call centers, you will be able to:

- Gauge and access the Customer Experience that is actually being delivered by your company’s call and contact centers
- Gain insight into how best practice centers are delivering the CX today
- Gain insight into how to improve your CX delivery in the future
- Identify and prioritize improvement opportunities immediately

The Report will outline the following:

- A benchmark of the customer experience your call center is providing, against 50 leading metrics that directly impact the service and experience delivered
- Comparison to how best practice organizations deliver the customer experience through their center operations
- Detailed report highlighting areas where the center is performing well and areas for improvement

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