Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers... Read More
Redpoint was founded in 2006 by a uniquely talented team of pragmatic technology innovators experienced in solving customer-engagement challenges across data, insight, and actions. Since our founding, we have grown to four office locations across the USA, UK, and Philippines. Redpoint’s... Read More
By ClearAction Customer Experience Optimization
Don't get side-tracked by thinking that a program or technology is a "strategy". Customer experience strategy success requirements: - Intertwine CX & corporate strategies - Align all functional areas for collaboration at the outset - Plan actions & change management before starting We can... Read more »
By ClearAction Customer Experience Optimization
We grow profits by increasing your CX value ratio. Customer experience value is profitable because it gives customers natural reasons to be fans of your company. The customer experience value ratio sums up all of your customers' cost-benefit trade-offs. Examples of our guidance... Read more »
By ClearAction Customer Experience Optimization
We grow profits by empowering with leading indicators. Empowering with leading indicators is profitable because it motivates breakthrough performance. Example of our guidance include: ClearMotivation (TM) - Build a vivid business case for CX excellence - Focus on intrinsic rewards valued by... Read more »