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Customer Services Audit Limited

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Snapshotz is a web based simple yet comprehensive and easy to use contact center health check (audit tool) and benchmarking tool containing 800+ data check points to assess the centre against global customer service and digital service delivery standards

Instantly generated benchmarking reports (produced by unique algorithms) provides comparisons against operations, processes, technologies, customer engagement, safety and mental health and a holistic range of metrics necessary for a post covid era of service delivery.

The Snapshotz tool enables centres to certify against global customer service standards (US (ANSI) UK ANZ) ISO 18295 customer service standard, risk management, health & safety, mental health, digital service delivery and data management.

This is used for centres to demonstrate the center’s value to the stakeholders as well affirm that management is doing things right.

Company Details

Address
Po Box 87070, Auckland 1742
Auckland 1742

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Resources & Content

INVITATION Join a select club of 8% of Contact Centers worldwide who conduct assessments to be successful.

INVITATION Join a select club of 8% of Contact Centers worldwide who conduct assessments to be successful.

Insights into the world's first Contact Center audit and benchmarking program, how to maximize center effectiveness and...

Read More

Categories

Call Centers & Customer Care > Customer Service Consultants
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