SELF-SERVICE IN THE AGE OF AI

Publisher: The Taylor Reach Group Inc.

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SELF-SERVICE IN THE AGE OF AI

Self-service has been employed for more than 30 years to allow customers to serve themselves. This has been a mixed blessing, while many of us value the time savings versus waiting endlessly in a queue for the answer to a simple question and to gain a single piece of information, we all have experience with people shouting “AGENT” into their phones when self-service fails.