TopProvider LB - CMR Marketing Solutions Directory
TopProvider LB - CMR Marketing Solutions Directory

PhaseWare Inc.

Tracker, Event Engine, Self Service Center, and TechWeb

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With PhaseWare...

You take a call from your biggest client. With just a contact name you pull up all information on the client. You start a ticket and consult the knowledgebase for assistance. You enter the details while a timer tracks time spent on the ticket. Later he checks ticket status on the self service center.

You then have an online chat with another client. You push helpful articles to her. A ticket is created and the chat log is included in the ticket.

You receive automatic alerts about an imminent SLA violations and reports about the week's incident trends, ticket aging, and ticket assignments. You check your dashboard for other active incidents and SLA activity. Other customers use Self Service Center to look up answers in your knowledgebase, interact on the forums, and submit tickets.

Customers email you. Tracker and the Event Engine process the emails, send back suggested knowledgebase articles and create tickets.

That's what PhaseWare can do for you.

Company Details

Address
1700 N. Redbud Blvd, Suite 190
McKinney, TX 75069

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Products & Services

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Event Engine: Automating Escalation Management, Business Rules Engine, and Reporting

Automate processes for speed and efficiency: Integrate and process email ticket submissions automatically. Escalate...

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Self Service Center

With Self Service Center: Offer 24/7/365 customer support through a service channel preferred by many customers. Reduce...

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Live Chat Software

Live Chat retains the real-time interaction of the telephone with the text capture of email or live logging. For those...

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Tracker OnDemand

Tracker OnDemand = Tracker + Delivery Over the Web Forget about waiting for the page to update; our application...

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Tracker Mobile

Access the information you need from your Smart Phone for quick check-ins on high priority issues, to close out...

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Resources & Content

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Case Study: Dexter and Chaney use PhaseWare Solution to Energize Customer Service and Support

Case Study: Dexter and Chaney use PhaseWare Solution to Energize Customer Service and Support

Dexter+Chaney, a construction accounting software provider, save over 200 hours and deflected over 300 calls in one...

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Give the Gift of Chat: Implementing Live Chat into Customer Service

Give the Gift of Chat: Implementing Live Chat into Customer Service

If properly leveraged, Live Chat can greatly enhance the efficacy of a firm’s website. The flexibility of Live Chat...

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Lean on Me: 3 Keys to Optimizing the Customer Support Process

Lean on Me: 3 Keys to Optimizing the Customer Support Process

Discover the three main components of excellent customer support. Learn how to leverage these components to enhance...

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Best of Both Worlds: Exploring the Value of Multiple Models of Software Delivery

Best of Both Worlds: Exploring the Value of Multiple Models of Software Delivery

The decision of whether or not to outsource a small to medium-business’ (SMB) software programs is one that requires an...

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Customer Support Requires Good Balance: Toeing the Line Between Automation and Mechanization

Customer Support Requires Good Balance: Toeing the Line Between Automation and Mechanization

Learn how to strike the balance between automation and personal interaction by properly leveraging support software to...

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Categories

CRM/EMM > CRM Software
TopProvider MR - CMR Marketing Solutions Directory