Live Chat Software
Available from PhaseWare Inc.
Live Chat retains the real-time interaction of the telephone with the text capture of email or live logging. For those customers with hearing loss, Live Chat offers a channel for real time support with distinct advantages over TTY, TDD, phone relay, or email.
With Live Chat you can also:
Let one agent interact with multiple customers.
Decrease wait times with customized chat channels.
Decrease resolution time: customers can send files over chat.
Require resolution classification prior to chat closure.
Improve incident resolution with virtual teamwork.
Add content to the knowledgebase.
Bring together a geographically distributed workforce for team resolution processes.
Our chat solution offers:
A Chat Manager for customized channel setup.
A Chat window integrated into Tracker application; no need to toggle back and forth between applications.
The capability to upload from the Self Service Center.
Allows the team can view and discuss an incident in real time.