Event Engine: Automating Escalation Management, Business Rules Engine, and Reporting

Available from PhaseWare Inc.

Product Details

Automate processes for speed and efficiency:

Integrate and process email ticket submissions automatically.

Escalate incidents with business rule automation

Manage trouble ticket tasks

Create, update, and close issues

Notify (alert) about impending SLA violation

Notify the right people at the right time for the right task - automatically.

Create automated task lists based on business rules and activity or time thresholds.

Monitor critical customer issues in real time.

Allow nothing to fall through the cracks!

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