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Case Study: Dexter and Chaney use PhaseWare Solution to Energize Customer Service and Support

Dexter+Chaney, a construction accounting software provider, save over 200 hours and deflected over 300 calls in one month using a customer service and support...

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Give the Gift of Chat: Implementing Live Chat into Customer Service

If properly leveraged, Live Chat can greatly enhance the efficacy of a firm’s website. The flexibility of Live Chat allows it to be used in a variety of ways...

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Lean on Me: 3 Keys to Optimizing the Customer Support Process

Discover the three main components of excellent customer support. Learn how to leverage these components to enhance the value of your firm's product or...

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Best of Both Worlds: Exploring the Value of Multiple Models of Software Delivery

The decision of whether or not to outsource a small to medium-business’ (SMB) software programs is one that requires an examination of a variety of unique...

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Customer Support Requires Good Balance: Toeing the Line Between Automation and Mechanization

Learn how to strike the balance between automation and personal interaction by properly leveraging support software to manage the mundane, and give your...

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