Genroe Pty. Ltd.

Genroe improve business profitability through the design and implementation of customer oriented programmes. We do this by lowering contact costs, increasing customer retention and increasing cross sell and up sell. Our engagements include: Customer retention programme design, costing, ROI and implementation, customer and marketing investment ROI measurement and reporting, customer loyalty driver identification and management, product and service cross sell programmes, onboarding, save and winback programmes, customer experience management programme design, reporting and implementation, service quality measurement programme design, reporting and implementation.