CallFinder Speech Analytics

Product Details

CallFinder provides simple and affordable call recording and speech analytics software for small to medium-sized companies in the automotive, education, financial services, health care, insurance, and mail order/catalog industries, along with others.

If your business manages an in-house contact center, CallFinder speech analytics software will help you:
1. Capture the customer experience with call recordings of every inbound phone call.

2. Search call recordings for key phrases to gain business intelligence.

3. Discover areas in your business, such as phone sales training, that need operational improvements.

4. Monitor call center analytics to measure marketing campaign results and customer responses.

5. Provide call center quality assurance and script compliance assurance, identifying compliance breakdowns as they occur.

Imagine the knowledge your company can gain by listening to and analyzing every incoming call to your sales or customer service representatives. With CallFinder’s call tracking, you can.

Your customers and agents have a lot to say — start call center quality monitoring today and make sure you don’t miss it.