Forecasting, WFM and WFO

Available from The Taylor Reach Group Inc.

Product Details

There is no activity more critical, for any Call Center/ Contact Center, than understanding the demand requirements for the center and the resource allocation to meet this demand.

Taylor Reach has assisted small Call Centers and global Contact Centers to improve the accuracy, performance and adherence of their forecasts and schedules. We have the experience, knowledge and tools customized Workforce Management (WFM) practices and tools to ensure your center has the right people in the right place at the right time while performing the right tasks.

Rate and Review The Taylor Reach Group Inc.

Rating: 5 - 3 reviews
Let users know what you would have wanted to know about this company.
Click on a star to rate this company
  Privacy Policy.
When writing a review, please adhere to the Review Guidelines.