Financial Institution Appoints Contact Center Consultancy

Press Release from The Taylor Reach Group Inc.


Vendor agnostic, Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. (TRG), today announced they will be assisting one of the largest financial institutions in Western Canada with their technology acquisition process.

Taylor Reach will assist the financial institution in analyzing the many, varied and complex Contact Center technologies to ensure that the technology selected will optimize customer experience while being easily integrated with the financial firm’s current technologies.

CEO, Colin Taylor, says, “Our technology acquisition program will transform our client’s customer experience and customer satisfaction delivered through their Contact Center. The technology solution will not only meet their organizational needs for today but also proof the center for the future.”

Taylor Reach principals have assisted hundreds of organizations in assessing their technology and telephony needs from a vendor-agnostic stand-point. The consulting firm has helped companies across various verticals, to source telephony platforms, IVR platforms and services, workforce management, email management, chat management, SMS and CRM solutions.

“As consultants, the only organization paying us should be our clients. We recommend the best solutions for our clients and their unique requirements – one size does not fit all. Deep industry connections and our on-going vendor education program ensures Taylor Reach remains current on CX and Contact Center technology innovations and approaching changes.” said Taylor. “Being vendor- agnostic, our focus lies solely on identifying, sourcing and acquiring solutions to meet our client’s needs and requirements. Our technology acquisition projects are unique and based on our clients’ functional, operational and financial objectives.”

About The Taylor Reach Group, Inc.,

The Taylor Reach Group, Inc., established in 2003, provides consulting and advisory services related to customer experience interactions – Contact Centers, Technological Support, Revenue Generation etc. Serving Fortune 500 companies, small businesses, and government organizations, Taylor Reach works with clients across all verticals, has completed numerous projects on three continents and won 30+ awards for operational excellence. Today, there are 15,000+ agent desktops that employ Taylor Reach designed CX and Contact Center models. Visit for more information.

Media Contact: For more information contact Sarah Hill – Stapley at 1-866-334-3730 ext 112 or email at [email protected].

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