Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc. (TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada.
Taylor Reach is working on a telephony transformation program to replace their client’s existing Telephony platform. The technology sourcing program will enable faster, more scalable, and more efficient service for customers and pet owners. The initiative will optimize the client’s CX and Customer Engagement.
“Our telephony sourcing project will transform our client’s Contact Center, better serving their patients, families and their pets.” said Colin Taylor, CEO and Chief Chaos officer of Taylor Reach Group. “The program is sure to increase our client’s customer satisfaction delivered through their Contact Center.”
Through this project, and several other client projects in the healthcare industry or other verticals, TRG continues to expand our Technology Sourcing initiative which assists organizations to source Telephony, IVR Platforms and Services, Workforce Management, Email Management, Chat Management, SMS and CRM Systems.
About Taylor Reach Group
Taylor Reach Group, Inc., established in 2003, is a globally recognized Call Center, Contact Center and Customer Experience consulting firm. TRG has assisted hundreds of organizations in achieving their Customer Experience and Contact Center objectives. Of the many services offered, TRG’s Technology Sourcing and Acquisition service takes a vendor agnostic approach to assist organizations in sourcing all types of technology and telephony solutions : Telephony, IVR Platforms Workforce Management, Email, Chat, chatbots, SMS, video and CRM Systems. For more information, visit www.thetaylorreachgroup.com
Media Contact: For more information contact Sarah Hill – Stapley at 1-866-334-3730 ext. 112 or email at [email protected]