Cloud Contact Center Software

Available from Five9, Inc.

Product Details

Whether your contact center is inbound, outbound or blended, our products include all of the features you need, along with all the business benefits of cloud-based technology. Five9 customers achieve:

* Higher productivity through automation of sales, marketing and support functions.
* Lower capital costs by delivering advanced capabilities across traditional contact center infrastructure boundaries.
* More sales with new revenue streams and improved efficiency.
* Business flexibility and agility enabled by a cloud-based solution

For inbound contact centers, our easy-to-use IVR and ACD features will give you the tools to provide exceptional customer service while lowering operational costs. For outbound contact centers, the Five9 dialer with support for Predictive, Power and Preview dialing will keep your agents productive and increase your sales revenues. Our Blended Contact Center product delivers the best of both worlds, with fully integrated inbound and outbound capabilities. For advanced voice self-service applications, Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with an easy-to-use graphical user interface for development. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution. And, for any contact center, our Quality Management, Call Recording and Agent Scripting features will help ensure your operations run effectively.

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