Portage Communications

Portage Communications has created the AgentTime™ Scheduler, designed specifically for small and medium sized inbound call centers. AgentTime produces agent employee schedules from shift definitions, agent availabilities, agent preferences and agent priorities entered by the call center manager. AgentTime includes Portage's Call Center Designer™ and SimACD™ staffing engines that calculate the required number of agents for each time period in your workweek to create optimized daily agent employee schedules.
An innovative user interface allows the call center manager to create optimum - yet realistic - daily schedules, and to easily modify them based on personal knowledge of ongoing day-to-day changes in operations: you can modify shifts and activities such as breaks, lunches, meetings, and training periods on the fly to immediately see the effects on required vs. scheduled agents for all time periods of the workday. Get the new demo version from our website! AgentTime accepts the optimal agent requirements from the Call Center Designer and SimACD modules and then assigns agents to work shifts based on their availability, priority and preferences. Schedules may be printed or formatted into HTML. This is the call center industry’s first complete standalone, off-the-shelf workforce management package!! Unlimited free telephone support!