Sterling Total Payments

Available from Sterling Commerce, an IBM Company

Product Details

Today’s financial payments industry is under pressure from commoditization, globalization, and an increase in regulatory and compliance directives. Added to this challenging mix is the fact that customers have become more demanding about the kind and quality of service they receive from their financial institution. Banks need to be able to do business globally, but, find it difficult to do so, because of the complex IT environments in which they operate.

Sterling Total Payments is an application for financial institutions that helps simplify the complexity of the bank’s current environment through an integrated approach that consolidates customer setup, exception handling (including regulations checking), and visibility in a single location across all lines of their payments business in their IT architecture. This solution leverages existing back-office payment applications and enables a bank to improve customer service, accelerate time to revenue, and reduce internal costs.

Sterling Total Payments includes the following key components:

Client acquisition and setup accelerates revenue by improving customer setup process and includes self-service Web portals for a higher level of client control, for completion of implementation setup and management for new payment services.

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