Utilities in Transformation: Building a Customer-centric Roadmap

Publisher: SMITH

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Utilities in Transformation: Building a Customer-centric Roadmap

As regulatory changes lower the barriers to switching for your customers, new technologies like home automation and smart energy systems add to the complex trends your organization faces. Customer expectations for digital experiences are steadily increasing. And subscription services for cable, Internet, and telecom have raised the bar for the level of anywhere, anytime self-service, pricing optimization, personalization, and digital billing provided by connected companies. SMITH can help you plan and execute your path to a customer-centric omnichannel experience.