I'm OnCall is a web based service that enables help desk operators to take authorized remote control of a customer's PC, within seconds of their call for help. I'm OnCall auto configures a secure connection between the PCs, without requiring any pre-installed software. Features include Remote Control, File Transfer, Corporate Branding, Incident Tracking, and Remote reboot of customer’s PC.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Sitel is one of the world’s leading outsourcing providers of customer experience management, including: advisory services, insight services, cloud services, omnichannel services, customer engagement services and premium technical support services.
CGS provides Help Desk / Service Desk / Call Center support services to both B2B and B2C clients across the globe. CGS can provide support from a CGS facility either within the United States (Atlanta and Tampa) or from our multilingual facility in Romania. CGS currently has over 2,000 agents...