Products in the CMR Marketing Solutions Directory

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By The Connection Contact Center & Consulting Services

Operations, Workforce Management, Technology, Quality Management Read more »

By AnswerNet

You will quickly save money and obtain top results compared with expanding your own inbound call center, buying new call center technology or adding staff. Our network of 50+ call centers (link opens new window) across the U.S., plus in Canada has over 2000 seats standing ready. With small and... Read more »

By The Connection Contact Center & Consulting Services

Customer Service, Technical Support, Appointment Setting, Customer Acquisition, Customer Retention, Lead Validation, Enrollment Services. Read more »

By Five9, Inc.

Whether your contact center is inbound, outbound or blended, our products include all of the features you need, along with all the business benefits of cloud-based technology. Five9 customers achieve: * Higher productivity through automation of sales, marketing and support functions. * Lower... Read more »

By CallFinder

Call center solutions from CallFinder include: call center recording; audio mining; call center analytics; call monitoring software; call center monitoring; speech analytics software; customer care call center employee tracking; and, more. Common uses of this technology in the call center... Read more »

By 3D2B Inc.

Call center tele services from 3D2B include: lead generation; lead qualification; appointment setting; response management; event recruitment & follow-up; channel development; win/loss analysis; lead nurturing; account profiling; list development & cleansing; and, call center consulting. Read more »

By CMG | California Marketing Group

Call center services offered by California Marketing Group include: subscriber acquisition and requalification/audience development services; event marketing/conferences/trade shows; data gathering/market research; lead qualification/lead Generation; and, more. Read more »

By Voice Teleservices

We offer clients a call center environment that maximizes productivity and sales performance for Business-to-Business or Business-to-Consumer programs. • Consultative Selling • Lead Generation • Appointment Setting • Decision Maker Qualification • Customer Acquisition & Retention •... Read more »

By The Taylor Reach Group Inc.

The Strategic Assessment is an essential ‘health check’ for your Contact Center. At Taylor Reach, we take a hands-on, “holistic” approach when our clients seek our assistance, examining all of the relevant aspects and elements of the Contact/Call Center related to our engagement. We uncouple the... Read more »

By CallFinder

CallFinder provides simple and affordable call recording and speech analytics software for small to medium-sized companies in the automotive, education, financial services, health care, insurance, and mail order/catalog industries, along with others. If your business manages an in-house contact... Read more »

By Faction Media

We believe top quality, cross-channel, personalized marketing campaigns are the key to engaging in the right brand and demand generation conversations with your customers. From simple yet well-designed promotional emails to highly dynamic, data-driven marketing automation programs with... Read more »

By Campaigner

Campaigner email marketing is designed for small businesses. Whether you’re new to email marketing or a seasoned pro, we make email marketing easy! Budget Conscious: Campaigner costs less than the competition – send unlimited emails for as little as $10/month. Image Booster: You can select... Read more »

By Data Services, Inc.

Canadian Address Hygiene with SERP (Software Evaluation and Recognition Program) Certification SERP (Software Evaluation and Recognition Program) - The Software Evaluation and Recognition Program is a vital tool for helping mailers maintain their address accuracy rate for each direct mail... Read more »

By Data Services, Inc.

Canadian National Change of Address (NCOA) Services Update your mailing list or your internal house file data with the most recent Canadian change of address information by using our Canadian NCOA process. Our Canadian NCOA file helps to ensure the most recent address changes. When name and... Read more »

By Carney Direct Marketing

Carney Direct Marketing’s services enable you to optimize your marketing efforts turning insight into a competitive edge. Data, Revenue, and Response are our specialties. Read more »

By Dataman Group Direct

Cell Phone Lists Over 96% of Americans now own a mobile device. And – just think of this statistic – 60% of Americans are only reachable on their cell phones. That’s pretty astounding. Consumers continue to cut the cord and untether from landlines. This trend is expected to continue into 2022. Americans... Read more »

By 3D2B Inc.

Develop and manage profitable sales channels. Identifying the "right" distributors, resellers, retailers, ISVs, partners, system integrators, and/or sales consultants could be key to expanding your product promotion and sales. However, handling all the aspects of partner identification and... Read more »

By Checkbox Survey Solutions Inc

Checkbox Survey Online is fully hosted on Checkbox's secure third-party servers, saving you costly IT installation, hardware, and maintenance. Read more »

By Checkbox Survey Solutions Inc

Checkbox Survey Server is installed on your own servers and accessed via a standard web browser. Software is available in our base Server and Enterprise Editions. Read more »

By Jack Frost Design

At Jack Frost Design, our experience in developing online services for the childcare industry led us to develop the I-Assist family of products. These products and services enable organizations to realize enormous cost savings created by distribution, completion and processing of forms via the... Read more »

By Data Services, Inc.

Direct Marketers targeting China understand that their communications need to speak to their customers and prospects in a language they can understand, and that the first impression of their organization often comes from the address block on the direct mail piece. Ensuring this address is not... Read more »

By Atomic

Atomic provides high quality classical PR services including expert research and consultation, positioning, messaging, top notch writing across the entire range of PR-related materials, spokesperson coaching, analyst and influencer relations, media relations spanning broadcast, print, online... Read more »

By Five9, Inc.

Whether your contact center is inbound, outbound or blended, our products include all of the features you need, along with all the business benefits of cloud-based technology. Five9 customers achieve: * Higher productivity through automation of sales, marketing and support functions. * Lower... Read more »

By Five9, Inc.

Predictive dialing boosts agent productivity by up to 300% Five9 provides the market-leading hosted predictive dialer to automate your outbound calling campaigns and boost productivity up to 300%. In any industry, when you regularly make outbound calls to your customers and are looking for ways... Read more »

By Levy Production Group

At Levy Production Group, quality always comes first, and nowhere is this attention to detail more evident than in our color correction and color grading in the post production phase. We offer color correction services for all types of video formats. Quite simply, color correction is the... Read more »


We know how to design, implement, and deploy modern technology platforms and infrastructures that unite content, commerce, and data in service to the user and the business. -CMS and commerce platform evaluation and ROI analysis -CMS and commerce platform implementation and deployment -Technical... Read more »

By Polaris Direct

Polaris offers a broad array of commercial printing options specifically designed to handle mid-size to large print runs, from large format printing to high volume web press: - Fully digital front end with state-of-the-art CTP system - Paper, PDF, or web proofing within 24 hours - VUTEK GS5000R... Read more »

By New World Productions

We are a creative strategic video production & design agency that shapes brands through powerful storytelling, stunning design and insightful problem solving. It’s not just the product or service people buy. It’s the experience your brand delivers—which is the truth behind your brand. We... Read more »

By Levy Production Group

Turning channel surfers into buyers is the product of a great commercial. At Levy Production Group, we’ve been producing television commercials for nearly three decades for some of the largest brands, in addition to many of Las Vegas’s small businesses. From pre-production and scriptwriting,... Read more »

By NM Marketing Communications

Effective marketing communications requires a well-planned and executed strategy. In fact, developing a communications strategy consistent with your budgetary realities and sales goals is the first step in our working relationship with you. Your strategy outlines your objectives and key... Read more »

By Jack Frost Design

Jack Frost Design understands the unique situation that most community banks find themselves in today. The large national banks are utilizing their expertise in information technology to deliver very sophisticated, yet easy to use, services right to the desktops of their business and personal... Read more »

By Big Squid Interactive

Research has shown that online shoppers viewing results on a comparison shopping engine are twice as likely to make a purchase. However, a CSE account that is improperly managed could become costly and result in little or no sales. with many of the shopping site using a different set of criteria... Read more »

By B2B International USA Inc

Businesses now operate in a world in which information is more readily and publicly available than ever before. Thanks to the development of the Internet, information on market trends, legislation, customers, suppliers, competitors, distributors, product development and almost every other... Read more »

By Communitelligence, Inc.

Santa Clara, California, September 22-23. Register Communicating Sustainability 2010: New Models for Integrating Social Responsibility Into Your Organization's DNA. Chicago, October 14-15. Register Engaging Employees to Drive Results: The Premier Leadership Workshop for Today's Times.... Read more »

By Connelly Partners

Quietly, methodically, relentlessly, we have been building this agency over the past 10 years. The objective is today, as it has always been: create an option for clients built on listening, on measurement, on understanding customers, and on creative ideas. In a business where agencies ask and... Read more »

By Cooper+Simmons Media Architects

Consulting services from Cooper + Simmons helps clients set goals by identifying the most rewarding intersection of marketing goals, media selection, time frame and budget before a campaign starts. This positions the client to shift goals or campaign approaches before committing the majority of... Read more »

By Accenture

Accenture Management Consulting helps businesses achieve high performance. Drawing on our groundbreaking research and hands-on experience with high-performance businesses, Accenture delivers insights and puts them into action. Read more »

By Business Online

BusinessOnline consulting services begin first with leveraging data to gain deep insights about its clients’ customers’ specific needs in each phase of their buying journey and then aligning digital marketing activities to meet those needs. This data-driven, customer-centered approach builds... Read more »

By Alesco Data

Consumer Data With the amount of consumer data that’s available in the market today, wouldn’t it be nice to easily identify who you need to target? With over 250 million individuals at over 156 million addresses available, we can help you narrow down your selection to reach the audiences that matter most to... Read more »

By US Data Corporation

US Data's consumer file is one of the most comprehensive lists available containing sales lead lists and direct mail lists - encompassing 98% of all consumers. We maintain household, demographic, purchasing and lifestyle information on nearly 300 million Americans and are capable of pinpointing... Read more »

By DMDatabases.Com

Mailing lists to every segment of the consumer market. Target demographically through our multi-sourced consumer databases and through thousands of specialty files built on lifestyles, surveys, and specific professions and organizations. Read more »

By Red House Global Brand Architects

Red House's unique style and extensive experience in marketing gives your communications a fresh, well-informed focus and makes better use of your available resources. Our background includes: - franchise-marketing - creative materials suitable for cross-pollination among multiple... Read more »

By Alesco Data

Alesco Data offers the most responsive data files for reaching consumers online, in their inbox, on their mobile devices/tablets, in their social media, and at the mailbox. Over 200 million US consumers are selectable by up to 300 demographic and lifestyle selects, plus the products they most... Read more »

By Five9, Inc.

Whether your contact center is inbound, outbound or blended, our products include all of the features you need, along with all the business benefits of cloud-based technology. Five9 customers achieve: * Higher productivity through automation of sales, marketing and support functions. * Lower... Read more »

By VXi Corporation

Contact/Call center products from VXi include its line of professional corded headsets, wireless headsets, amplifiers/dialpads, headset adapters, direct connect cords and other accessories that are the choice of many of the largest contact/call centers and offices around the world. VXi headsets... Read more »

By Faction Media

Combined with a demand generation strategy, compelling content marketing provides a strategic approach focused on creating and distributing valuable, relevant and engaging experiences and information to attract and retain customers and prospects — and, ultimately, to accelerate and drive... Read more »

By Cramer

Are you ready for your close-up? Because if you are, we are too. We provide state-of the-art video production because we’ve been at the art for 30 years. We started out in video and our offering has grown in sophistication, just like the tools of our trade. Cramer directors, writers,... Read more »

By MediaBrains Inc.

Connecting high value content with active buyers. Generate qualified leads by leveraging your high-value content. We deliver marketing qualified leads in any volume. Your high value content will be promoted to your target audience across a vast B2B publisher network. Leads are created and... Read more »

By Adventive Marketing, Inc.

Content is king—and it’s pervasive if done well and effectively integrated into a whole host of PR vehicles and promotions. Our PR practitioners and tech writers create content that furthers your messaging strategy, helps to establish your thought leadership or point-of-view, and/or creates... Read more »

By Creative Stream Marketing, LLC

Today, businesses need to create something of value to share with their target audience. For many businesses, this is done by providing content: case studies, white papers, blog posts, articles, e-books, and informative e-mails. People are not looking for a sales pitch, they are looking for... Read more »

By Magic Logix , Inc.

A CMS consists of two parts, management and delivery. The content management application allows the content manager or author to manage the creation, modification, and removal of content from a website without needing the expertise of a Webmaster. Changes in multimedia content are a snap.... Read more »


Feel the freedom of updating your own website. Save money and time by making your own updates using OneIMS's Content Management System, IntegratedCMS. Take control of your site's content by making real-time changes when you need them. Read more »

By Digital Firefly Marketing

Content marketing is rapidly becoming a new and somewhat inexpensive way for small businesses to act big, but it either takes time and dedication from the business or it requires outsourcing. One of the things that we do here at Digital Firefly is content marketing services and strategy which... Read more »

By RB Marketing Communications

RBMC develops strategic content marketing campaigns that capture customer attention through informative videos, case studies, white papers, technical articles and news. Read more »

By Converseon

Conversation Miner was named a category Leader by Forrester Research in "The Forrester Wave™: Listening Platforms, Q3 2010", Forrester Research, Inc., July 12, 2010. Also cited for "highly effective data quality." Benefits include: Implicit and explicit meaning. Custom metrics designed... Read more »

By Neolane, Inc.

Neolane's conversational marketing technology encompasses all the essentials marketers need to plan, create, execute and measure marketing activities. Applications in the platform include: Neolane Campaign Management Software, for creating and executing cross-channel marketing communications.... Read more »

By Converseon

ConveyAPI provides companies with the industry's most accurate social media data, including sentiment analysis, emotion and custom classifiers specific to industries and brands. The solution provides near human-level intelligence (93% versus human coding on sentiment). The solution is... Read more »

By Millennium Integrated Marketing

Millennium provides graphics for nearly any need, from identification materials, online banner ads, brochures, and direct mailers, to trade booth displays, transit and billboard advertisements as well as the new website. Read more »

By Paradigm Productions, Inc.

Copywriting services are available to clients who know what they need to convey but aren't quite sure how to concisely and powerfully word it. We will examine your road map and ideas and design them into appealing web pages. Before we start you'll need to analyze your site visitor and decide... Read more »

By ExactTarget

ExactTarget's Core Edition email marketing software maintains the perfect balance of ease-of-use and sophistication to help marketers create, deliver, and track personalized email marketing messages. Highlights of ExactTarget's Core Edition: Content: Core Edition provides all the tools... Read more »

By Clench Media

Designed by a team with over 30 year’s collective experience in this space. The AdOctopuss system is reliable, scalable, and the most advanced co-regsitration path management system designed to date. We can have it set up on your site and generating revenue for you within a matter of minutes. Read more »

By E&E Exhibit Solutions

E&E® At-A-Glance • Corporate Event Planning • Event Design • Branding Strategy • Event Signage-Produced In-House • Logistics and Coordination • Nationwide Installation & Dismantle Labor Services Read more »

By Adventive Marketing, Inc.

Adventive helps companies establish a graphic look and feel that sets them apart in their market. We’re passionate about designing Corporate Identity Systems and helping clients implement and maintain them. We’re strong believers in the value these systems can bring through the consistent,... Read more »

By Jack Frost Design

Overview of Corporate Solutions Corporations typically possess strong marketing, operations and IT departments, however, especially in our current economy, outsourcing projects that are expertise specific or time critical can produce faster results with better ROI. The typical solutions... Read more »

By Levy Production Group

Corporate communications is critical to the success of any organization and video can be the most personalized and honest way to bring that communication to life. Whether your objective is to launch a new product, deliver a message for a sales meeting or to your stockholders, communicate to... Read more »

By New World Productions

At New World Productions, we understand that with the growth of video technology it is essential that your company have videos to distribute on various platforms. We specialize in corporate branding, presentation videos, informational videos, training/safety videos, client and customer... Read more »

By MVP Visuals

Our Fabric Advertising Counter presents a professional technique to display your marketing message using fabric (100% polyester). The single shelf and veclro mounting makes this display the ultimate easy solution! Read more »

By Davis Harrison Dion

Solving issues, satisfying audiences, winning awards. Our photo studio. The Creative Department takes its cue from observing the marketing trends in each of our clients’ respective categories. Then applies that knowledge to fresh, persuasive executions. Every project begins with the notion... Read more »

By elevation marketing

It's the core of every successful communications effort. Our award-winning staff includes only top-notch writers and art directors who have distinguished themselves by consistently producing attention-getting, results-driven advertising and PR campaigns. Read more »

By Business Online

Creative is only as good as the response it elicits. Good creative is both consistent and compelling. It creates cohesive brand identity and inspires customers to take action. Read more »

By East Coast Catalyst

Digital marketing creative strategy Online branding and identity Interactive communications strategy User experience analysis, planning and design User testing and heuristic reviews Information architecture planning and design Online advertising and rich media planning and design... Read more »

By LeapFrog Interactive

+ Brand Storytelling and Visual Identity + Big Ideas + Concept Platform Creation + Campaign and Destination Creative + Consumer Engagement and User Experience Design + Content Planning and Editorial Calendar Recommendations + User Scenarios and Focus Groups Read more »

By Antics Digital Marketing

Antics is a full-service agency offering creative marketing services that focus key messages and get prospects and customers engaged. Its full suite of services include strategy and messaging, digital advertising, social media management, traditional media integration, visual and interactive... Read more »

By Jivaldi, LLC

Boring. That’s how Jivaldi sums up most design that we see online (and offline). Poor planning, poor execution, and ‘whatever’ attitudes lead to crappy marketing materials. Custom web design and graphic design can make the difference between a customer choosing your product or service or... Read more »

By Rise Interactive

At Rise, a Chicago-based Web design company, not only do we conceptualize, but we also create. Our creative strategies division is made up of a design team and Internet marketing consultants that balance analytics with creativity to increase our client's ROI. To do so, we create landing pages,... Read more »

By Antics Digital Marketing

Antics is a full-service agency offering creative services that focus key messages and use story telling to engage prospects and customers. Its creative marketing services include design, copywriting, video, photography, and animation for traditional and interactive media, with an emphasis on... Read more »

By M/C/C

M/C/C's creative marketing services include copy writing for a range of traditional and digital advertising media, such as: • Print Advertising • Broadcast Advertising • Outdoor Advertising • Direct Mail • Collateral • Website Development • E-mail Marketing • Trade Show Materials • Corporate... Read more »

By M/C/C

M/C/C offers filming and digital video/photography creative services for broadcast, mobile, print, direct mail, online, and other media. Read more »

By M/C/C

M/C/C offers graphic design creative services for a range of media including: Digital; video; print; broadcast; outdoor; collateral; and, corporate IDs/logos and more. Read more »

By Antics Digital Marketing

Antics creates multimedia content that builds customer engagement. With an approach that starts with strategy, it produces video and interactive web/mobile sites that generate measurable results, strengthening customer relationships and moving prospects forward in the sales cycle. The agency has... Read more »

By Antics Digital Marketing

Antics is a full-service agency offering creative services that focus key messages and use story telling to engage prospects and customers. Its creative marketing services include design, copywriting, video, photography, and animation for traditional and interactive media, with an emphasis on... Read more »

By Location3 Media, Inc.

We design and develop websites that run smooth and smell great. By leveraging creative expertise with a firm foundation in online marketing strategy, we create more meaningful relationships for our clients and their customers. We create websites, interactive worlds, online ad campaigns,... Read more »

By Veritas Marketing, LLC

Veritas Marketing provides creative services for literature, stationary, corporate materials and more. Read more »

By MLT Creative

An effective creative team must have the traditional and digital skills to deliver smart, fully integrated programs. Whether it's a new product launch, website overhaul, social media rollout or full-scale tradeshow blitz, we have what it takes to wow customers and get great results. Read more »

By Dataman Group Direct

Credit-Based Business Lists Our Marketing Prescreen Score Targets Low Risk Businesses You can locate new prospects with good credit using our Credit Based business lists. Each business in our Database has a Marketing Prescreen score developed by Dun & Bradstreet. This score predicts the likelihood of a firm paying in a... Read more »

By SalesFUSION, Inc

You've invested time, resources and dollars in a CRM solution. You've trained and re-trained sales personnel to "follow the program." You've hired expensive consulting companies to show you the CRM way! But what good is an expensive CRM solution if the process of filling it with leads to be... Read more »

By LeadMD

Your CRM is your companies lifeblood. Problem is, you have a heart condition… the blood is just not flowing like it’s supposed to. That’s where we come in. We’ll integrate you with Marketo so you can realize the full potential of your CRM investment. We align your sales and... Read more »

By LoopFuse Inc

Bi-directional integration with your CRM provides a fully-automated process for capturing, qualifying, converting, and measuring Leads, Contacts, and Opportunities. Additional plugins augment our CRM integration, providing sales personnel with real-time information on every... Read more »

By Nethzah Inc

CRM Portal Software or Web Portal Software Solution is an integrated, adaptable portal solution, which helps you and your company to rise to the next level in your customer relations. CRM Portal Software is 100% customizable. Read more »

By Alesco Data

Our state-of-the-art technology allows you to connect with online consumers across multiple devices, helping you generate more conversions at a lower cost, while protecting personally identifiable information (PII). Finding ways to identify customers at the device level in a privacy-compliant... Read more »

By EWorld Fulfillment

When it comes to shipping your Kickstarter or Indiegogo campaigns, you need flexibility, affordability, and most importantly, speed. EWorld Fulfillment has a process flow that focuses on 24-hour or less turnaround time, with a focus on accuracy. You can rest assured, your customers will get... Read more »

By The Taylor Reach Group Inc.

Training is an essential activity in each call center or contact center. Traditional training involves a trainer at the front of the room reading PowerPoint slides to the trainees. This approach we call ‘Sage on the Stage’ has been proven to be an ineffective way to train adults. The quality of... Read more »

By PromoManagers Inc.

Custom flashlights are most often used as employee gifts or customer appreciation type items around the holidays. They are typically laser engraved if they are aluminum. Read more »

By Sales Inside Inc

If your target market is unique and list acquisition does not help you need to build a custom list. We can help. Our custom list building service has helped many of our customers through our researching and hand picking of contacts based on well-defined criteria. We find the business leads that... Read more »

By The Taylor Reach Group Inc.

We have conducted hundreds of research projects since our founding and have assisted organizations to gain insights into the minds of the industry, their prospects and their customers. Our empirical approach leverages the hundreds of years of call center operations experience within the firm and... Read more »

By LeadMD

Sales intelligence is fine and dandy, but what cranks real ROI is the ability to turn insight into action. How much more could you increase sales if your reps wielded the power to create targeted and optimized campaigns—100% coordinated with marketing? With deep integration,... Read more »

By Neet Feet Inc

Totally custom premium quality logo sandals, flip flops and suede boots, with low minimums and exceptional customer service. Our custom sandals can be ordered with the "logo footprint" that leaves an imprint in the sand. Established in 1987, no one offers better quality flip flops. Rush... Read more »

By Digital Pulp

Custom Solutions Product Demos Our creative online product demonstrations help bring your brand to life. Our designers and developers can make abstract concepts a real experience for your customer, whether you want to demonstrate how a contact lens will improve your vision, or how coral nail... Read more »

By Backbone Media, Inc.

We provide custom website design with an emphasis on search engine indexability - creating engaging visual content and optimize your site for search engines. Our company specializes in custom web design and search engine marketing and will create a very professional and clean looking website or... Read more »

By Backbone Media, Inc.

Our staff is skilled in developing websites, intranets and extranets at all levels of complexity from Static HTML to content managed e-commerce websites. Web Development Services: * Static HTML Development * Custom Built Content Management Systems * Specific-Needs Application... Read more »

By Magic Logix , Inc.

Marketing Your Company Your Way It takes a lot more than a pretty website to make money for your company. You can do it with a Magic Logix custom website, 100% original and designed specifically for your needs. A Magic Logix website reflects your corporate image and the positioning of your... Read more »

By Salesforce

Discover Customer 360, the world’s #1 CRM. Connect to your customers in a more intelligent way by uniting sales, service, marketing, commerce, IT, and analytics. All powered by our global community of Trailblazers. Customers expect more from your business. With a shared view of every customer,... Read more »

By SIGMA Marketing Insights

Why Choose SIGMA? An investment in analytics yields big returns because the customer knowledge gained allows you to make smarter marketing decisions. SIGMA's expertise is in pulling the hidden customer insights out of your data to find the factors that add up to customer value. We can... Read more »

By MeritDirect

MeritDirect List Brokerage Better Results in Less Time at Less Cost At MeritDirect, your List Broker is your Trusted Advisor. Led by seasoned mailers, our Brokers act as your Circulation Consultant, not an order-taker. Boasting the highest customer-loyalty in the industry, most of our clients... Read more »

By Accurate Always, Inc.

Voxida call center interaction recording software from Accurate Always supports customer care clients and call center customers, helps in call center agent training, and is used in successful quality assurance initiatives. Capabilities include: monitor calls for quality assurance; record... Read more »

By Winsper

In today's world of data explosion, globalization, and consumer channel proliferation, marketing executives are challenged to determine how to engage consumers successfully–to continue offering value to consumers, while internally striving for a greater ROI. Winsper blends the science and art... Read more »

By Antics Digital Marketing

Getting prospects and customers engaged with your brand means providing unique value and creating an experience that’s both easy and relevant. No one has time to waste these days, and there are plenty of options in the marketplace for almost every product or service category. To stay on top,... Read more »

By SITEL Corporation

Sitel provides contact/call center and customer care operations for inbound and outbound interactions with customers across 40-languages. It supports multiple voice and non-voice interaction channels throughout the customer life cycle of marketing, sales and service in an effort to recruit,... Read more »

By The Taylor Reach Group Inc.

Taylor Reach will optimize your centers’ CX through observing, quantifying and benchmarking the customer journey as it engages with the Contact Center. We will use 12 key factors to determine the effects of Contact Center interactions from the customers’ point of view. Each factor is assigned a... Read more »

By The Taylor Reach Group Inc.

CX Health Check More than half of customer interactions occur in the contact center, yet most organizations don't have any real insight into this critical activity. Customer experience has a significant impact on satisfaction, loyalty and retention. Thus, customer experience delivered through... Read more »

By The Taylor Reach Group Inc.

Customers are valuable assets. They are the reason we are in business. The ultimate goal is to present value in the propositions (good or services) you are offering that correlates directly to their beliefs and principles. Therefore, the best tool you can utilize in building stronger foundations... Read more »

By ClearAction Customer Experience Optimization

We grow profits by increasing your CX value ratio. Customer experience value is profitable because it gives customers natural reasons to be fans of your company. The customer experience value ratio sums up all of your customers' cost-benefit trade-offs. Examples of our guidance... Read more »

By ClearAction Customer Experience Optimization

We grow profits by empowering with leading indicators. Empowering with leading indicators is profitable because it motivates breakthrough performance. Example of our guidance include: ClearMotivation (TM) - Build a vivid business case for CX excellence - Focus on intrinsic rewards valued by... Read more »

By Path Velocity

Path Velocity accelerates your customer satisfaction and sales by delivering personalized, omnichannel experiences along the Path to Purchase. We achieve this through our systematic process for Customer Experience Personalization (CXP). 1.Assess We objectively assess the customer experience,... Read more »

By ClearAction Customer Experience Optimization

Don't get side-tracked by thinking that a program or technology is a "strategy". Customer experience strategy success requirements: - Intertwine CX & corporate strategies - Align all functional areas for collaboration at the outset - Plan actions & change management before starting We can... Read more »

By NCRI Lists and Marketing Services

NCRI Profile 100 Measures 100+ demographic, psychographic, and mail order buyer attributes against your customer file, profiling your best customers & identifying new customer prospects. Model 99 ZIP Code Analysis Program Clusters ZIP codes with similar demographic and geographic characteristics... Read more »

By Marketing Operations Partners

To optimize customer profitability, monitor drivers of defection and retention; analyze win-loss, customer lifetime value, and customer equity; develop company-wide understanding of customer perspectives; segment customers by buying circumstances; drive innovation per customers’ desired... Read more »

By The Taylor Reach Group Inc.

Contact centers deliver services to customers and prospects by telephone, email, and chat. It is essential that organizations have insight into the quality of those interactions. The internal perspective is often delivered through a quality listening team which reviews contacts and scores... Read more »

By SIGMA Marketing Insights

Finding ways to keep the customers you already have always delivers greater ROI than finding new customers. Building a complete understanding of your company's customer retention situation is extremely beneficial to slow any potential bleeding and drive customer growth. To begin, companies... Read more »

By B2B International USA Inc

Most businesses lose around half of their customers every 5 years. What’s more, attracting a new customer can cost up to twenty times more than retaining an existing customer. Looking at these two facts, it is not difficult to see why a mere 5% reduction in the rate of customer churn can... Read more »

By 31west Global Services

Making your customers happy is the key to a flourishing business. However, most small and mid-sized businesses find that keeping up with a steady flow of customer questions and problems can cost you valuable time-time that should be spent developing your core business. Let 31West ease the... Read more »

By ExactTarget

With ExactTarget Customer Support, you're never alone. Our phenomenal email marketing tools aren't complete without phenomenal support, and that's why we're committed to making sure success is achieved by each and every customer. No matter who you are, or what you do. Whether you need a... Read more »

By Infosurv Research

Customer surveys can help your organization: >> Measure customer satisfaction levels >> Improve customer retention >> Gauge interest in new products and service offerings >> Pinpoint areas for improvement >> Get actionable feedback at an affordable price Read more »

By Amplitude Research, Inc.

Our services cover all aspects of successful customer satisfaction surveys: - Custom questionnaire writing - Measure consumer satisfaction and customer loyalty - Customer feedback survey administration - Online customer surveys with internal scoring indexes - Improve customer retention through... Read more »

By American Thermoplastic Company

Custom-Imprinted Binders, Index Tabs and related loose-leaf products will help organize paperwork and enhance the image of your company. Ideal for sales catalogs, training manuals and employee handbooks, binders can be custom made to your specs in a variety of colors and sizes. Read more »

By ClearAction Customer Experience Optimization

Excellent customer experience is created by interdependent building blocks. Like a human body, all components are essential to the system's effectiveness. The stepping stones within each building block are recommended on the basis of many years in our personal careers in leading customer... Read more »