Products by CCW Executive Exchange

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  • Customer Contact

    Deliver world-class service with speed and efficiency Our customer contact sector focuses on the enterprise-level, contact center operations at both the strategic and tactical levels. Exploring topics that include agent performance, outsourcing strategies, omnichannel platforms, intelligent... Read More
  • Customer Experience

    Make CX your brand differentiator Our customer experience sector addresses the strategic and tactical nomenclature behind all touch points of the customer journey. Its end-to-end approach can include conversations in upstream experience design, marketing touch points, and the strategic aspects... Read More
  • Service Design

    Optimize customer experience through holistic service design Our design & innovation sector address the umbrella discipline for the creation, optimization and execution of service experiences supporting value exchange with your customers. Not limited to physical or digital interactions, a... Read More

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