CCW Executive Exchange

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535 Fifth Avenue
New York, NY 10017
About CCW Executive Exchange
  • Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers.
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Products by CCW Executive Exchange
  • Service Design

    Optimize customer experience through holistic service design Our design & innovation sector address the umbrella discipline for the creation, optimization and execution of service experiences supporting value exchange with your customers. Not limited to physical or digital interactions, a... Read more
  • Customer Experience

    Make CX your brand differentiator Our customer experience sector addresses the strategic and tactical nomenclature behind all touch points of the customer journey. Its end-to-end approach can include conversations in upstream experience design, marketing touch points, and the strategic aspects... Read more
  • Customer Contact

    Deliver world-class service with speed and efficiency Our customer contact sector focuses on the enterprise-level, contact center operations at both the strategic and tactical levels. Exploring topics that include agent performance, outsourcing strategies, omnichannel platforms, intelligent... Read more
White Papers by CCW Executive Exchange
  • The Future of Contact Center in 2019 By

    It may be a popular cliche, but the term “back to the basics” does not accurately reflect themindset we have toward the contact center. There is nothing basic about how organizations willinteract with customers in the months and years ahead. They will use new technologies, engagein new channels,... Read more
  • Special Report: The Digital CX By

    Are you serious about reducing customer effort? Do you truly honor customer preferences? Are you honestly committed to omnichannel engagement? You need not address these questions with your words. The true answer lies in the quality of your digital customer experience. Read more
  • Special Report: The State of Chatbots By

    On the one hand, skeptics were wrong about the longevity of chatbot technology. The hype has not evaporated. Organizations remain fixated on leveraging Al-driven bots within their customer experiences. Technology companies and their backers continue to invest heavily into the chatbot space.... Read more