This transformative launch firmly establishes Birdeye as a pioneer in the AI landscape, bringing AI capabilities to local brands and businesses worldwide.
PALO ALTO, Calif., Sept. 12, 2023 /PRNewswire/ -- Birdeye, the leader in the field of reputation and customer experience management, has redefined the future of digital customer engagement by unveiling BirdAI. This platform upgrade is a game-changing innovation that brings the power of generative AI to multi-location businesses.
BirdAI was officially announced during Birdeye's inaugural digital user conference, Birdeye View, where industry visionaries gathered to explore the transformative potential of AI in shaping the future of digital customer engagement.
"Birdeye View brings together thought leaders who are shaping the future of customer experience, making it the perfect platform for announcing BirdAI. The future is AI-driven, and we're excited to provide tools that will shape the next era of customer experience and reputation management," said Naveen Gupta, co-founder and CEO of Birdeye.
BirdAI leverages cutting-edge artificial intelligence advancements to enhance the Birdeye platform, offering a suite of over a dozen new capabilities across four categories, all tailored to revolutionize customer engagement and reputation management.
Birdeye's decade-long commitment to innovation, including investments and expertise in technologies like Natural Language Processing (NLP) and Machine Learning (ML), has culminated in the broadest and deepest AI deployment for customer experience.
BirdAI is underpinned by five core principles:
"With BirdAI, we're rewriting the playbook on how local brands and businesses engage with customers," said Naveen Gupta, CEO at Birdeye. "The integration of BirdAI into our platform symbolizes our unwavering commitment to innovation in AI. This isn't just another tool; it's a transformative engine designed to elevate every touchpoint in the customer journey."
For more information about BirdAI and Birdeye, please visit birdeye.com/birdai/.
Birdeye is the highest-rated all-in-one reputation management and customer experience platform for local brands and businesses. Over 100,000 businesses use Birdeye to connect with customers, manage their online presence, and grow.
This release was issued through WebWire®. For more information, visit http://www.webwire.com.
View original content to download multimedia:https://www.prnewswire.com/news-releases/birdeye-unveils-birdai-at-view-user-conference-301924384.html