eGain Communications.

Based on the Power of One™, the concept of one platform for multichannel customer service and knowledge management, eGain Service is the industry's most comprehensive customer interaction hub software suite. eGain Service is the first solution to support short message service (SMS) customer service interactions, as well as next-generation web self-service including chatbot-assisted service, email, chat, co-browsing, fax, postal mail, notification management, call tracking and resolution, knowledge management, and service fulfillment. eGain Service is built on eGain CIH™ Platform, the industry's most flexible and integrated customer interaction hub platform. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. With its fine-grained service-oriented architecture (SOA), eGain CIH platform enables rapid development of powerful applications for implementing best-in-class customer interaction hubs.