InStranet , Inc.
2 North Racine
Chicago, IL 60606
About InStranet , Inc.
- Are all your agents up-to-date on the latest? Have they read the new policy change? Is there any way to test their knowledge of new procedures? Can agents with different skill levels provide consistent answers to similar calls? Do they have the tools to suggest appropriate up-sell and cross-sell recommendations? Ensure your agents can always respond to callers concerns and offer appropriate up-sell / cross-sell recommendations, with InStranet’s Contact Center.
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