teleNetwork is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We set out each day to identify ways to improve the experience for our clients by developing and executing highly successful customer service strategies. We serve companies in many industries including telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and video. Our partners have been recognized for the unique and innovative ways that they deliver service to their customers leading to a number of industry awards and consistent brand recognition.
We help our partners create experiences that are highly personalized by focusing on what’s most important: customer satisfaction. We’ve taken countless models and transformed them from a highly scripted and transactional feel, to an extraordinarily personal and customer friendly approach to care and support.
Our team has helped shape strategies for companies who required a more meaningful customer experience. We’ve aligned our experience management capabilities with client initiatives ranging from new product launch to developing white glove concierge experiences.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments.
The Taylor Reach Group consultants, each with more... Read More
Sitel is one of the world’s leading outsourcing providers of customer experience management, including: advisory services, insight services, cloud services, omnichannel services, customer engagement services and premium technical support services.
Customers are in a unique position today. They have more choices than ever and they listen very closely to your marketing campaigns and external recommendations. When they engage with your company to learn more about your products and services they expect your representatives to be experts who... Read more
Uncovering and capturing new revenue from your existing customer base represents nearly 80% of new revenue opportunities. Compared to the cost of acquisition of a new customer, implementing strong up-sell and cross-sell campaign strategies can lead to exponential growth quarter after... Read more
Standing out in a crowded marketplace is something that companies struggle with every day. Identifying opportunities to delight and empower your customers can be the difference between building meaningful customer relationships or losing a customer’s business. Many organizations spend countless... Read more