About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. Servicing a wide range of industries including roadside assistance, catalog sales, travel and hospitality, and utility services, VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and travel reservations. VAS’ efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards. VAS has elevated the expectations of contact center customers and their clients by focusing on service quality as well as price. By pioneering a new ACD application that allows smaller contact centers to access a single central telephone connection, VAS has brought work to areas with smaller but more highly skilled groups of workers. The result is better service, higher retention of experienced agents, increased customer satisfaction, and demand by companies requiring qualified agents capable of handling complex inbound service calls and queries.