Novo Help Desk provides management and support staff with a powerful incident tracking solution to effectively run their support and service departments. User permissions can be configured in a multitude of ways with its highly flexible administrative settings. Right off the bat your service staff will quickly be creating tickets via the user friendly interface. Features include automated incident routing, custom business rules, email notifications, reporting and much more. As with other Novo products, Help Desk can be bundled with optional modules for a custom support solution.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Stafford Communications Group offers comprehensive call center outsourcing services, managing customer care programs for companies of all sizes. We specialize in handling complex customer communications with high-end service across multiple customer contact channels (phone, email, chat, SMS)
Novo Solutions Help Desk is a web based, flexible system that can be used for tracking and responding to a variety of issues. Here are just a few: •Help Desk Ticket Management •Issue Tracking •Change Management •Basic Project Management It will help you: •Reduced Support Staff... Read more
Novo Solutions web based Knowledge Base software can be used in a variety of different applications. Please contact us us if you have any questions...we look forward to putting our knowledge to work for you! •Knowledge Management •Customer Support •Employee Training It will help you: •Better... Read more
Novo Solutions web based Service Desk can be used in a variety of different applications. Please contact us us if you have any questions...we look forward to putting our knowledge to work for you! •Incident Management •Problem Management •Change Management •Configuration Management Read more