Novo Help Desk provides management and support staff with a powerful incident tracking solution to effectively run their support and service departments. User permissions can be configured in a multitude of ways with its highly flexible administrative settings. Right off the bat your service staff will quickly be creating tickets via the user friendly interface. Features include automated incident routing, custom business rules, email notifications, reporting and much more. As with other Novo products, Help Desk can be bundled with optional modules for a custom support solution.
CGS provides Help Desk / Service Desk / Call Center support services to both B2B and B2C clients across the globe. CGS can provide support from a CGS facility either within the United States (Atlanta and Tampa) or from our multilingual facility in Romania. CGS currently has over 2,000 agents...
Soffront Software is an emerging leader in eCRM market offering fully Web based sales force automation,help desk management, defect tracking, asset tracking,RMA management,eCall Center and knowledge management solutions for companies large and small.Soffront is the company of choice for more...
Novo Solutions Help Desk is a web based, flexible system that can be used for tracking and responding to a variety of issues. Here are just a few: •Help Desk Ticket Management •Issue Tracking •Change Management •Basic Project Management It will help you: •Reduced Support Staff... Read more
Novo Solutions web based Knowledge Base software can be used in a variety of different applications. Please contact us us if you have any questions...we look forward to putting our knowledge to work for you! •Knowledge Management •Customer Support •Employee Training It will help you: •Better... Read more
Novo Solutions web based Service Desk can be used in a variety of different applications. Please contact us us if you have any questions...we look forward to putting our knowledge to work for you! •Incident Management •Problem Management •Change Management •Configuration Management Read more
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